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It has been a while since I have gone through our customer emails and posted them on the blog. This morning I went through all the customer "love" letters from March. There were over 120! I'd like to post them all, but time does not allow..so here are a few that represent the bulk of the emails.
I received everything quickly and with no problems. I built my house 4 years ago and at that time I found your company via the internet. I had some questions so I called your 800 number for assistance. I was so impressed with the knowledge and service that I received I purchased my entire system from you and there wasn’t even a hesitation when I made this purchase. I am now finally finishing my basement and I thought it would be nice to have a separate hose for the garage. In the future I will purchase another complete hose and power head for the basement. When I do you will get the business.Thanks,
Kevin C.
My new central vac works great . Thanks again for your fast service. I am a contractor and every once in a while a customer will want a central vac system installed but sometimes the price is too much or the wait is too long but after dealing with your company's fair pricing and very prompt service, I'm sure I will be installing central vac systems more often.Thank you for your service
B. Freeman
In February we ordered a replacement motor for our older Eureka central vac from your company. Just wanted to let you know how utterly PLEASED we are with the outcome. Delivery was so fast -ordered late on a Friday and received it be Wed/Thurs way before we expected it to arrive. Your prices are super too. Your motor was $175. Our local supplier wanted $229 and then offered to install it for an additional $39 even though it was sooo easy to do - you even give instructions! We don't usually buy much over the internet. However your website made it super easy and painless. Many thanks!!
Nancy G.
i would just like to send a special thanks to roger he was a great help and went out of his way to help me in selecting the proper equiptment i needed to adapt to my old system, i was relieved to deal with him instead of a salesperson who just pushes product and doesnt really know how things work ,which happens all too frequently over the internet, again thanks alot.everything works great
John D
Since we have received the new powerhead, we have enjoyed it 1000 times better than our older powerhead. We have been using your Imperium central vacuum for 5 years now and has outperformed others brands and companies we have used in other homes. This new powerhead has been great on Hardwood, Travertine and different pile heights of our carpet. Are kids say using it is easier and gets into areas better than our older one. I recommend this powerhead to everyone.
DJ
This is Ray M. from Carson City, Nevada writing. Just wanted to let you fine folks know that in today's (Wednesday) mail, my drive belt for the Eltrolux Afuera power head arrived and I've just finished installing it. It fit perfectly and the power head works once again. My wife is also pleased as I and the Afuera will once again be available to "do the carpets" on our normal cleaning day on Saturday.
My compliments to you and the fine, customer service oriented staff, at Central Vacuum Stores. The drive belt broke last Saturday, I couldn't find a replacement belt at any local repair shop, the Electrolux web site is worthless and the installing contractor has yet to return my phone message. Your company was "Johnny on the spot!" Very good web site, great response, quick delivery and excellent customer service. You're my source in the future. Loved the story about your business and the Ambrose family on the web page. You've earned both my business and loyalty. Good job!
Ray M.
PS: Probably should have a spare drive belt handy, and I should replace the roller brush soon. I'll be placing another order soon.
I sent Luke an e-mail in the middle of February telling him how much my wife and I are enjoying the Imperium CV3200 and how much we appreciated his support throughout the process of selecting a replacement central vac. I was also able to install it myself, and believe me, I am no handyman! I am also glad we purchased the Change Out/Finish Kit because I realized I had to replace some of the old tubing. You people at Central Vacuum Stores were really great! Thanks for your help. The Imperium CV3200 is much more than I ever expected. It is so powerful and quiet. Our old central vac was so loud as to be annoying. The Imperium is so quiet that I can barely hear it running.
Bob A
Renee, received everything I ordered and was surprized how quickly it came. I took everything out of the box and set it up in the living room to see my wife's reaction. She walked right by it! We went out and came home later that evening and you can imagine her surprize when she saw it all laid out. She said "don't tell me I walked right by that" Of course, I couldn't miss the opportunity to say "Wasn't there when we left, ---now that is service!" I had everything hooked up the next day and my wife is thrilled with the new central vacuum. She really likes not having to trail the cord and the powerhead works great. All the other parts were exactly as pictured on your website, which is, by the way one of the best parts websites I have seen. Thanks so much for being a great supplier.
Vincent
I cannot thank your company enough for the patient, expert help I received when I made my inquiry to you. I believe it was a lady named Debra who assisted me in my online chat. She was so nice and patient. She knew exactly what to ask in order to get me the replacement hose and tool kit I needed for my existing central vacuum system. I have to tell you - I was extremely nervous about ordering this over the internet, as Sears (who installed my original system) was adamant that there was absolutely no way possible to get replacement hoses and attachments for a 20+ year-old central vacuum. Well, you certainly proved Sears wrong! The replacement hose and tools are a 100 times better than the original stuff that came with my system, and the way you treated me was 1,000 times better than Sears! You have a loyal customer for life. I urge anyone out there to deal exclusively with your company - !
They won't be disappointed!
Joe T.
My wife and I had invested quite a bit of money to upgrade our central vacum system in our new home and since neither of us had ever owned one, we were very excited to start using it. With Murphy's Law in full effect, we had failed to realize that the newer hose didn't fit the older wall outlets. All I can say is that after months of getting the run-around from several other sources, it took minutes for Central Vacuum Stores to save the day with the perfect adaptor. We got the perfect part, amazing follow-up and total satisfaction (not to mention, a clean house).
Thanks for everything.
P.J.
The reason I shop online is because of convenience. My central vacuum unit at home failed and I needed a replacement. I never used Central Vacuum Stores before. Actually I didn’t know about the Central Vacuum Stores before this purchase. I did some research online and after comparing what Central Vacuum Stores had to offer I decided to give them a chance. The price was not the cheapest but the difference was very small. The store reputation and online evaluations were critical with my decision because I needed to get this done quickly without a lot of hassle! I received confirmation as soon as I made order. I received another confirmation when my order was shipped. The delivery was ahead of the schedule I received and I was very pleased to get home from a business trip and my central vacuum system was there waiting for me.Over all an A+! Thanks
Pete
Thanks for checking in on my recent purchase. This is the second central vacc I have purchased from your company, and can't say enough good about it!!!! The prices are unbeatable and with the free fast shipping, it is the easiest purchase to make!! Thank you for continuing to provide quality products for such a reasonable fee. I look forward to doing more business in the future. Sincerely,
Kathy C.
Ordering a Eureka replacement motor for our central vac from your company was a very easy and satisfying experience.
When researching the internet for a motor, I found it rather discouraging that the majority of companies said they had parts for our vac but, in reality, only carried filters, belts, and such which wasn't what we needed. When I finally saw that your company could supply us with a motor "Halleliuah".It was only $175.no shipping charge ...You not only saved us big bucks on the motor but also supplied the directions online telling us how to remove and replace it ourselves. Sooo simple. I must add, I had placed my order on a Friday late afternoon, probably after you were already closed. However, you immediately emailed me first thing Monday and had it shipped out and at my doorstop before I even had a chance to wonder how long it would take. We would not hesitate to recommend your company. On a scale of 1 to 10 you would deserve 11 on ease of navigation on your website, price, shipping and customer service. Many thanks!!
Nancy G
It has been such a pleasure to deal with Central vac when I made 2 separate orders for my home. Customer service was great. Keep it up, if we just had more U.S companies like yours!!!
Dr. N. Meri
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